Shipping policy

Shipping Policy

1. Order Processing:

  • Orders are typically processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Processing times may vary during peak seasons or due to product availability.

2. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

3. Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

4. Customs, Duties, and Taxes (For International Shipments):

  • Customers are responsible for any customs duties, taxes, or fees associated with their order. These charges are not included in the item price or shipping cost.
  • Please check with your local customs office for information on potential charges.
  • Delays in customs clearance may affect delivery times.

5. Damaged or Lost Shipments:

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

6. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Contact Information:

  • If you have any questions or concerns about your order's shipping, please contact us at incorrigible.romantique@gmail.com