Shipping policy
Shipping Policy
1. Order Processing
* Orders are typically processed and prepared for shipment within 2 to 4 business days (excluding weekends and holidays) after you receive your order confirmation email.
* You will receive a automated notification with tracking details as soon as your order has shipped.
* Processing times may vary slightly during new product launches, holiday drops, or promotional events.
2. Shipping Rates & Delivery Estimates
* Shipping charges for your order are calculated in real time and displayed at checkout based on package weight and destination.
* Standard domestic ground delivery typically takes 3 to 5 business days once the package has been handed to the carrier.
3. Domestic Shipping Only
* We currently ship to addresses within the United States only. International shipping is not available at this time.
4. Order Tracking
* Once your package has shipped, you will receive a shipment confirmation email containing your carrier tracking number. Please allow 24 hours for tracking updates to register with the shipping carrier.
5. Address Accuracy
* Please double-check that your shipping address is accurate and complete before finalizing checkout. INRO Inc. is not responsible for packages delayed or delivered incorrectly due to incomplete or inaccurate address information provided by the customer.
6. Lost, Stolen, or Damaged Packages
* Damaged Items: If your package arrives damaged in transit, please contact us within 24 hours of delivery at inroinc@gmail.com with your order number and photos of the damaged item and packaging.
*Lost or Stolen Packages: Once a package is confirmed as delivered by the carrier to the shipping address provided, INRO Inc. is not responsible for lost or stolen items. Upon request, we will provide full tracking details, carrier confirmation, and delivery timestamps to assist you in filing a claim directly with the carrier.
7. Contact Us
For any questions or updates regarding your order's shipping status, please reach out to us at inroinc@gmail.com.