Frequently Asked Questions

What is your current policy on international shipping? Currently, we only ship within the United States. International shipping is not available at this time.

How does my purchase contribute to a charitable cause? For every item sold, INRO Inc. donates $1 to the Alzheimer's Association. This initiative supports research and programs aimed at improving the lives of those affected by Alzheimer's disease, allowing our customers to contribute to a meaningful cause with their purchase.

What is your order processing time? Orders are typically processed and prepared for shipment within 2 to 4 business days, excluding weekends and holidays. Processing times may vary slightly during new product launches or peak seasons.

How can I track my order? Once your order has shipped, you will receive a shipment confirmation email that includes your carrier tracking number so you can monitor the status of your delivery.

What should I do if my order is lost or damaged during shipping? If your package arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging so we can resolve the issue immediately. For lost or stolen packages that the carrier confirms as delivered to the address provided, INRO Inc. is not responsible. We will, however, provide all necessary delivery confirmation details to help you file a claim directly with the carrier.

What is your refund policy? Because we produce our pieces in highly limited, small-batch runs, we do not offer cash refunds to original payment methods. We do gladly accept returns for store credit or direct size exchanges within 7 days of delivery, provided the item is unworn, unwashed, and has all original tags attached.

How can I contact you for further inquiries? If you have any questions or concerns, please reach out to our team at inroinc@gmail.com. We are here to assist you with any inquiries regarding your order or our products, and typically respond within 72 hours.